Frequently asked questions

It couldn’t be easier: complete this claim form, then send it to schaden_at_erv.ch. Send the following documents along with the claim form: the purchase receipt, a transaction receipt (in other words, a screenshot of your neon app), and evidence of the cheaper price (listing the lower price and the date of sale/issue).

Please note: neon has no authority to make decisions in the event of insurance claims. This is the sole responsibility of the insurance partners. Therefore, please contact the respective partner directly in case of insurance claims.