FAQ

Frequently asked questions

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Wherever you want. With neon, you're free. You don't have to go looking for a specific ATM. Also, the first two withdrawals per month in Switzerland (in CHF) are free. After that they're 2 CHF. Cash withdrawals with Sonect are always free. Likewise in the Lidl shops. Abroad the fee is 1.5% on the withdrawn amount. Want to know all about our pricing? Check out our detailed list.


The first two withdrawals per month in Switzerland (in CHF) are free. After that they're 2 CHF. Cash withdrawals with Sonect are always free. Abroad the fee is 1.5% on the withdrawn amount. Want to know all about our pricing? Check out our detailed list.


Abroad the fee is 1.5% on the withdrawn amount. Many banks include a surcharge of 2-3% on the interbank exchange rate but don't really tell you about that. neon is about transparency and fair pricing. There's no markup, just the 1.5% fee, no matter whether you withdraw CHF or local currency. (However, to avoid other fees, we always recommend withdrawing in the local currency. Read more in our blog.)


Unfortunately, this is not yet possible, but we're working on it. For very urgent cases, you can go to a Postomat machine, it works there.

Yes and no. There is no direct way to deposit cash into your account because neon is 100% digital and has no counters. But you have two options.

Option 1: Buy a TWINT top-up in Coop and discharge the credit to your neon account via the TWINT app. You can buy these TWINT top-ups (also called credit codes) at the post office, in Coop supermarkets, at Coop Bau+Hobby and at Coop City (food and non-food). You will receive the credit code at the checkout in the form of a receipt.

This is how it works with the UBS TWINT app: buy the credit code, open the app and scan the QR code or enter the credit code - the amount will be credited to your neon account after 2-3 working days. Please note: you must select neon as the credit account, which you can do in the app under «Settings». If you are also a UBS customer, the UBS account is always set as the default account and cannot be changed.

With TWINT Prepaid, you do the same, but then also click on the three dots at the top right of the main screen, select «Unload credit» and enter the desired amount and your neon IBAN - the amount will be credited to your neon account after 2-3 working days.

Option 2: Create a QR deposit slip online (enter your neon IBAN and your name), print it out and take it to a post office counter. Please note that the post office charges a fee for this.


With Sonect you can withdraw cash at many shops, bars or restaurants - without any fees, as often as you want. That's how.



If you spend at least 10 CHF, you can ask for cash at the Lidl checkout. Your desired amount (up to a maximum of 300 CHF per withdrawal) is then simply added to your purchase.


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